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Call us for all your car needs! 281-251-4700

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • TECH-NET
  • CARQUEST
  • ALL-DATA
  • IDENTIFIX
  • Car Care Aware

Testimonials

  • Discount Auto Clinic was recommended by a friend and their reviews were solid so I took a chance. Mike is the owner and he's genuine, straight up and explained the entire process...Car runs great and it was money well spent. Got an excellent warranty as well which is unusual for a transmission rebuild. Ask for Mike or Shelby!
    -Jeffrey C.

  • Excellent service. My daughter was next door in line to take her driving test. They told her the brake light was out, so she could not take the test unless I had the light repaired and she returned to the line by 3:20 pm. It was 2:55 pm. We drove to this place and explained what happened. There were several cars in the bay, but the mechanic stopped, ordered the part, and had us up and running by 3:06 pm.
    -Tiffany B.

  • The service and staff, especially Mike, Shelby and Travis were friendly, helpful, proficient and genuine. Mike even helped by suggesting several ways for me to save money on my car! I really believe they had my best interest at heart and were not just out to make a buck... Fast service at a fair price is hard to find. This is definitely my go to place from now on!
    -Chris T.

  • 5 Stars, We're like family. The service is GREAT. I never leave that building without a smile.
    -Alexander W.

  • First time by and got treated like family. Reasonable price, fast service, and honest techs are hard to find.
    -Christian A.

  • I got an oil change and they fixed my radio for a great deal!
    -Selena C.