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Call us for all your car needs! 281-251-4700

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 281-251-4700 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • TECH-NET
  • CARQUEST
  • ALL-DATA
  • IDENTIFIX
  • Car Care Aware

Testimonials

  • Discount Auto Clinic was recommended by a friend and their reviews were solid so I took a chance. Mike is the owner and he's genuine, straight up and explained the entire process...Car runs great and it was money well spent. Got an excellent warranty as well which is unusual for a transmission rebuild. Ask for Mike or Shelby!
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  • Excellent service. My daughter was next door in line to take her driving test. They told her the brake light was out, so she could not take the test unless I had the light repaired and she returned to the line by 3:20 pm. It was 2:55 pm. We drove to this place and explained what happened. There were several cars in the bay, but the mechanic stopped, ordered the part, and had us up and running by 3:06 pm.
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  • The service and staff, especially Mike, Shelby and Travis were friendly, helpful, proficient and genuine. Mike even helped by suggesting several ways for me to save money on my car! I really believe they had my best interest at heart and were not just out to make a buck... Fast service at a fair price is hard to find. This is definitely my go to place from now on!
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  • 5 Stars, We're like family. The service is GREAT. I never leave that building without a smile.
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  • First time by and got treated like family. Reasonable price, fast service, and honest techs are hard to find.
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  • I got an oil change and they fixed my radio for a great deal!
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