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Call us for all your car needs! 281-251-4700

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 281-251-4700 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • TECH-NET
  • CARQUEST
  • ALL-DATA
  • IDENTIFIX
  • Car Care Aware

Testimonials

  • Discount Auto Clinic was recommended by a friend and their reviews were solid so I took a chance. Mike is the owner and he's genuine, straight up and explained the entire process...Car runs great and it was money well spent. Got an excellent warranty as well which is unusual for a transmission rebuild. Ask for Mike or Shelby!
    -Jeffrey C.

  • Excellent service. My daughter was next door in line to take her driving test. They told her the brake light was out, so she could not take the test unless I had the light repaired and she returned to the line by 3:20 pm. It was 2:55 pm. We drove to this place and explained what happened. There were several cars in the bay, but the mechanic stopped, ordered the part, and had us up and running by 3:06 pm.
    -Tiffany B.

  • The service and staff, especially Mike, Shelby and Travis were friendly, helpful, proficient and genuine. Mike even helped by suggesting several ways for me to save money on my car! I really believe they had my best interest at heart and were not just out to make a buck... Fast service at a fair price is hard to find. This is definitely my go to place from now on!
    -Chris T.

  • 5 Stars, We're like family. The service is GREAT. I never leave that building without a smile.
    -Alexander W.

  • First time by and got treated like family. Reasonable price, fast service, and honest techs are hard to find.
    -Christian A.

  • I got an oil change and they fixed my radio for a great deal!
    -Selena C.